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Please inspect your purchase immediately upon receipt. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please contact us if this does happen so we can take the matter up with our delivery company. Items are carefully designed and packaged to withstand the rigours of travel, but sometimes damage does occur en route. The cost for this will be £17.99 (GBP), however please contact us via email to place your order: of DeliveryĪll our items are sent through Royal Mail and DPD. We can also post to the following additional countries if your order weights under 2kg: Cyprus, Malta, Switzerland, Bosnia, Iceland, Norway, Serbia, Ukraine. Please allow a few days processing time in addition to the delivery timescales displayed below. We reserve the right to choose which delivery service is used, dependant on order weight/volume and location. **We aren't currently shipping outside the UK mainland due to Brexit**Ī tracked service will be used with either Royal Mail or DPD.
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If you live in Isle of Wight, Isle of Man, or Isles of Scilly (postcodes: PO30-41, IM & TR21-25) then please contact us via to place an order. If DPD 2 day is selected and paid for, then this option will always be used. We reserve the right to change the delivery service used due to weight, volume and location however this should only typically be a service enhancement. **We aren't currently shipping to Republic of Ireland due to Brexit** Other options available, or for orders below £50.00 P&P: On a rare occasion we may use Tracked 24 over DPD on a Friday afternoon, if the courier collection has been missed, as there is a chance your goods will arrive with you sooner. We reserve the right to change the delivery service used, however this should only typically be a service enhancement. Next Day does not include Saturdays, for this uplift or other urgent enquiries please contact our sales team on 01 prior to placing your order.Īlthough advertised as ‘next day’ not all couriers offer a 100% guarantee and once orders are processed we rely on them to deliver on time, although we are always at hand to help with tracking or chase up non-deliveries. *Please note: Orders placed after 1pm on Friday may be delivered the following Tuesday (or Weds for Bank Holidays). Orders received after this cut off may be processed and collected for despatch the next working day, either via our courier or the Royal Mail. *Next Day Service - £7.95 orders must be placed before 1pm.Tracked 24 - £6.99 (please allow up to 2-3 working days).Tracked 48 - £5.99 (please allow up to 3-5 working days).Royal Mail 1st Class - £4.40 (please allow up to 2-3 working days).2nd Class Delivery - £2.99 (please allow up to 3-5 working days).Other options, or for all orders below £35: If this happens with your order we will contact you and keep you updated on the progress of your order until it is dispatched. We endeavour to stock all of the items on our website but from time to time items will go out of stock. Here at Calico Laine we aim to send your items out to you on the same day that you place your order, providing the order is placed before 13.00 (Monday-Friday).